Regulations

§ 1. General provisions  

1. The online store is available at www.actibase.eu launch  
   this is Mexel SP. o. o., an entrepreneur who carries out business activities under the company Mexel SP. o. o. with its headquarters in
   Gribowska St. 80/82 Loc. 700, 00-844 Warsaw (this address is also a delivery address) entered in the Central Register   and business information, TIN 5272959067, REGON 389041931, adres poczty elektronicznej: web.shop@mexel.eu, numer telefonu kontaktowego: (+48) 888 888 917, w dalszej treści niniejszego Regulaminu zwany „Sprzedawcą”. 
2. These Terms and Conditions are intended for both customers who are consumers and non-consumers who use the following services:  
   from an online store or with purchase and sale agreements (with the exception of provisions intended only for customers who are not consumers). 
3. Acceptance of the provisions of the Rules is voluntary, but necessary for placing an order. 
4. Whenever the following concepts are used in the subsequent content of the rules, they should be understood in the meaning given below: 
5. Price-the amount of gross salary (including tax) due to the seller for transferring ownership of the product to the customer in accordance with the purchase and sale agreement indicated in Polish zlotys or in another currency. The price does not include shipping costs if the conditions do not apply  
   in a particular case, they represent differently. 
6. Business day-one day from Monday to Friday, excluding public holidays. 
7. Client - (1) an individual; either acting as an authorized person; (2) a legal entity; or (3) an unincorporated organizational unit to which the law grants legal capacity; having full legal capacity.  
   If the client is a natural person with limited legal capacity, he / she undertakes to obtain the legally effective consent of his / her legal representative to conclude the purchase and sale agreement and to show such consent  
   for each request of the seller, and, as a rule, purchase and sale agreements concluded within the online store are in the nature of contracts usually concluded in small current affairs of everyday life. 
8. Civil Code-the Law on the Civil Code of April 23, 1964 (i.e. D. U. of 2019, item 1145 cf.). 
9. Consumer-an individual who performs a legal action with an entrepreneur that is not directly related to his business activities  
   or professional or non-professional nature for this person, resulting, in particular, from the subject matter of the economic activity carried out by him, provided on the basis of the regulations on Central Accounting and information on economic activity. 
10. Product - a movable item available in the online store, which is the subject of a purchase and sale agreement between the buyer and the seller, upon payment of the price. All products presented in the online store are free from physical and legal defects  
    and they were legally introduced to the Polish market. 
11. Regulations-this document that defines the rules for concluding purchase and sale agreements through the store to customers. The Regulations define the rights and obligations of the client and the seller. In the field of services provided in electronic form, these Terms and Conditions referred to in Article 8 of the Law of July 18, 2002 On the Provision of Services in Electronic Form (i.e., from 2019, paragraph 123). 
12. Online store-a platform that allows the customer to place orders, managed by the seller and available at the following Internet address: www.matprofex.pl 
13. Seller-Mexel LLC, an entrepreneur who carries out business activities under the firm Mexel SP. o. o. with its headquarters in Gribowska St. 80/82 Loc. 700, 00-844 Warsaw (this address is also a delivery address) entered in the Central Register  and business information, TIN 5272959067, REGON 389041931, adres poczty elektronicznej: web.shop@mexel.eu, numer telefonu kontaktowego: (+48) 888 888 917
14. (standard connection fee-RG. price list of the corresponding operator)  
15. Purchase and sale agreement-a purchase and sale agreement in accordance with the provisions of the Civil Code, concerning the sale of goods by the seller to the buyer at a price plus additional fees, including the cost of delivery, the terms of which, in particular, are determined by these Rules. The purchase and sale agreement is concluded between the customer and the seller using remote communication tools after the order is accepted by the seller on the terms specified in these terms and conditions. The purchase contract specifically specifies the product, its main characteristics, price, delivery Cost, and other essential conditions. This does not constitute the conclusion of a sales contract or an obligation to conclude it only by adding the product to the shopping cart on the website. 
16. Consumer Rights Act-Law of May 30, 2014 On consumer rights (i.e., from 2019, item 134). 
17. Order-a statement of the client's will, expressing a direct desire to conclude a purchase and sale agreement at a distance, made using means of communication at a distance, defining the product for which the client makes an offer to conclude a purchase and sale agreement, and the client's data necessary for the possible conclusion and execution of a purchase and sale agreement. The order of each product will be considered as an independent offer of the client to conclude a purchase and sale agreement. An order can be assigned a single number. Accepting an order means entering into a purchase and sale agreement.  

§ 2. Obligations of the Parties 

1. The seller provides the following services available to customers free of charge through the online store: 
   • ability to place orders and conclude purchase and sale agreements on the terms and conditions specified in these Terms and Conditions; 
   • providing customers with marketing content that matches their interests; 
   • ability to view content posted in the store; 
2. The Client must, in particular,: 
3. providing only real, up-to-date and all necessary data in the forms provided within the online store (the correctness of the data lies on the client's side); 
4. prompt updating of data, including personal data provided by the client; 
5. use the services and functionality provided by the seller in accordance with the current legislation, the provisions of the Rules, as well as the customs and rules of social residence adopted in this area; 
6. timely payment of the price and other expenses set by the client and the seller in full; 
7. timely acceptance of goods ordered using the delivery method and cash on delivery; 
8. do not take any actions related, in particular, to the distribution or placement in the online store of unsolicited commercial information or the placement of any content that violates the law (prohibition on placing illegal content), by unauthorized modification of the content provided / published by the seller. 
9. Any complaints related to the provision of services can be submitted in writing to: Gribowska St. 80/82 Loc. 700, 00-844 Warsaw  lub w formie elektronicznej za pośrednictwem poczty elektronicznej na adres: web.shop@mexel.eu
10. The seller responds to the complaint immediately, no later than 14 days from the date of its submission. If the time required is  
    in order to process the complaint, a consequence of circumstances independent of the seller will be known for a longer period of time-the client will be immediately informed about this. 

§ 3. Conclusion of A Purchase And Sale Agreement   

1. The seller allows you to place orders for products through the online store.
2. After placing an order, the product will be shipped within 2 BUSINESS days to the address specified in the order. 
3. As part of the development of the services provided, the seller may introduce additional methods of placing orders under the conditions defined in these Rules. 
4. The conclusion of a purchase and sale agreement between the client and the seller occurs after the client has previously placed an order. 
5. The seller allows the buyer to place an order through the online store in the following way and sequentially: 
6. The customer adds the selected product to the shopping cart, and then goes to the order form. 
7. In the order form, you must provide the customer with the following information about the customer: Name, Address (street, house/apartment number, postal code, city, country), email address, contact phone number and data about the purchase and sale agreement: product/s, quantity of product/ s, place and method of delivery of the Product, payment method. In the case of customers who are not consumers, you must also provide the so-called corporate data, and if they have requested a VAT invoice, you must also provide an INN number. 
8. The customer chooses one of the delivery methods available by the seller. 
9. The Client chooses the payment method for the price and possible remaining total costs for the execution of the purchase and sale agreement specified in the order form. 
10. The client sends an order to the seller (makes an offer) using the functionality of the online store provided for this purpose (button: "order and payment”). For a customer who does not have an account and has not previously accepted the terms, consent to the terms and Privacy Policy is required. 
11. When placing an Order, before clicking the "order and payment" button, the customer can independently correct the entered data by adding or removing this product from the shopping cart.  
12. Depending on the chosen payment method, the client may be redirected to the pages of a third-party payment service provider,  
    for payment purposes. 
13. The seller, in response to the order, immediately sends the customer an automatic message to the email address specified by the customer for this purpose  
    with confirmation of receipt of the order. 
14. After confirming the order, without undue delay, the seller sends the customer a message to the specified email address with: 
15. confirmation of acceptance of one or more individual product offers placed within the order and confirmation of the conclusion of a purchase and sale agreement (acceptance of the order for products specified in the message); or 
16. information about the inability to accept all offers for products placed within the order due to non-payment. 
17. The purchase and sale agreement is concluded from the moment the offers are confirmed. 
18. The seller strives to ensure that all products are available. If it is impossible to fulfill the allowance and in other situations defined by the legislation, the relevant provisions of the Civil Code, including articles 493-495 of the Civil Code, may apply.,  
    in particular, the obligation to immediately return the benefit (the price paid) to the consumer. 
19. The total cost of the order includes the price, shipping costs, and possibly other costs incurred at the explicit request of the customer. With the total price  
    together with taxes on the product to be ordered, as well as on the cost of delivery (including transportation, delivery and postal services fees) and other expenses, and when the amount of these fees cannot be determined-on the obligation to pay them, the client is informed at the time of placing the order, including when the client expresses his / her opinion enter into a purchase and sale agreement. 

§ 4. Payments   

1. The seller provides the client with the following payment methods: 
2. transfer to the merchant's bank account; 
3. electronic payments and payment card payments via authorized services (Binance Pay and AutoPay), according to the information provided in the online store; 
4. Settlements on transactions with electronic payments and payment cards are made at the client's choice through authorized services. 
5. If the seller does not receive a payment from the customer who chose an advance payment, i.e. payment by bank transfer, electronic payment or payment card, the seller can contact the customer to remind them of the payment, including by sending an appropriate email. Failure to pay within 4 days of placing the order, and then within an additional 3-day period, will result in you not accepting the payment.  
   by the customer under the quotation order.  
6. Order processing takes place after making a deposit. 

§ 5. Product delivery  

1. Delivery of products is carried out on the territory of the European Union.
2. Delivery is carried out from Monday to Friday. The delivery time from the moment of dispatch is up to 2 BUSINESS days.
3. The available delivery methods may depend on the payment method or product chosen by the customer. Available delivery methods can be changed  
   when multiple orders are placed at the same time, in particular because of the products they cover. 
4. The total waiting time for the customer to receive the product (delivery date) is the time when the order is being prepared for shipment  
   seller and time of delivery of the goods by the carrier. 
5. The time of preparation of the order for shipment by the seller is calculated from the day (beginning of the delivery period): 
6. bank account or merchant's current account-if the customer chooses the payment method by bank transfer, electronic payments, or payment card 
7. To the specified time, add the time of delivery of the product by a specific carrier, which depends on the delivery method chosen by the client. 

§ 6. Product complaint 

1. It is recommended to check the contents of the parcel in the presence of an employee of the courier company / carrier at the time of its delivery and draw up a report of the complaint. Checking the contents of the parcel in the presence of an employee of the courier company / carrier is free of charge and is their responsibility. 
2. If the delivered package is clearly damaged (you can see signs of flooding, significant dents, supercharging of the package, etc.), we recommend that you refuse to accept it. In this case, the parcel will be immediately returned to the seller to clarify the situation and re-deliver the ordered item / items. 
3. Legal basis and scope of responsibility of the seller to the customer if the product sold has a physical or legal defect (warranty)  
   They are set out in the provisions of the Civil Code Act,in particular in article 556 and subsequent civil codes. 
4. A complaint can be submitted by the customer in writing to the address: Grzybowska str. 80/82 Lok. 700, 00-844 Warsaw If the complaint concerns a product, it is usually advisable to provide it to the seller along with the complaint to allow the seller to investigate the product.  
5. If the product sold has a defect, the customer can: 
6. apply for a reduction in the price or termination of the purchase contract if the seller does not immediately and without any inconvenience to the customer replace the defective product with a defective one or eliminate such defect. The reduced price must remain in the proportion in which the value of the defective product remains equal to the value of the non-defective product. The customer cannot withdraw from the contract if the product defect is insignificant; 
7. require product replacement without defects or repair of the defect. The seller is obliged to replace the defective product without defects  
   or fix the defect in a reasonable time without undue inconvenience to the customer; 
8. with reservations and based on the principles set out in the relevant provisions of the Civil Code. 
9. The Customer may request replacement of the product without defects instead of the defect correction offered by the seller, or may request correction of the defect instead of the product replacement if it is not possible to bring the product into compliance with the contract chosen by the customer, or this will require  
   this is an excessive cost compared to the method offered by the seller. The excessive cost estimate takes into account the cost of the defect-free product, the type and importance of the defect found, and the inconvenience that another method of customer satisfaction may incur. 
10. In the description of the complaint, the customer is recommended to indicate: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of occurrence of the defect; (2) request a method of bringing the product into compliance with the sales contract or a statement of price reduction or recall  
    from the sales contract; and (3) the applicant's contact information-this will facilitate and speed up the seller's handling of the complaint. The requirements given in the previous sentence are recommendations only and do not affect the effectiveness of complaints that are filed without the recommended complaint description. 
11. The seller will respond to the customer's complaint immediately, no later than 14 days from the date of its receipt. If the customer has requested replacement of an item or correction of a defect, or has made a request for a price reduction, indicating the amount by which the price should be reduced, and the seller has not satisfied this request within 14 days from the date of its receipt, it is considered that he considered this request justified. 
12. The seller is liable under the warranty if a physical defect is detected before the expiration of two years from the date of delivery of the goods to the buyer. A claim for rectification of a defect or replacement of a product with a product without defects expires one year after the date of discovery of the defect, but in the case of an order made by the consumer, the limitation period cannot be completed before the expiration of the period specified in the first sentence. 

§ 7. Warranty 

1. In the case of products covered by the warranty, information about the existence and content of the warranty is displayed on the website of the online store every time. 

§ 8. Termination of the purchase and sale agreement 

1. A customer who is a consumer who has entered into a purchase and sale agreement may withdraw from it within 14 (fourteen) days without giving a reason. 
2. The term for termination of the contract of sale begins for the contract of sale, in the performance of which the entrepreneur releases the product - from the acquisition of the product in the possession of the consumer or a third party specified by him, other than the carrier, and in the case when the contract of sale includes several products that are delivered separately, in batches or in parts - from taking possession of the last product, batch or part, for other contracts-from the date of their conclusion. 
3. Konsument może odstąpić od Umowy sprzedaży składając Sprzedawcy oświadczenie o odstąpieniu. Oświadczenie można złożyć na formularzu, którego wzór został zamieszczony przez Sprzedawcę na Stronie Internetowej Sklepu pod adresem: www.actibase.eu . Do zachowania terminu wystarczy wysłanie oświadczenia pisemnie na adres Sprzedawcy lub elektronicznie na adres: web.shop@mexel.eu przed jego upływem. 
4. In case of termination of the purchase and sale agreement, it is considered not concluded. 
5. If the consumer has submitted an application for withdrawal from the sales contract before the seller accepts the offer, the offer is terminated. 
6. The seller must immediately, no later than 14 days from the date of receipt of the consumer's application for termination of the purchase and sale agreement, reimburse him for all payments made by him, including the cost of delivering the goods to the consumer. The seller may refrain from returning payments made by the consumer until the product is returned or the customer provides confirmation of the return of the product, depending on which event occurred earlier. 
7. The consumer is obliged to return the goods to the seller immediately, but not later than 14 days from the date of withdrawal from the purchase and sale agreement. To save the deadline, it is enough to send the goods to the seller's address before the expiration of this period. 
8. If the consumer using the right of recall has chosen a different delivery method for the product than the cheapest conventional delivery method offered by the company.  
   the seller is not obligated to reimburse the consumer for any additional costs incurred. 
9. In case of termination of the purchase and sale agreement, the buyer bears the costs of sending the goods to the seller. 
10. The consumer is responsible for reducing the cost of the product as a result of its use in ways that go beyond what is necessary to determine the nature, characteristics and functioning of the product. 
11. The merchant will refund the payment using the same payment method used by the consumer, unless the consumer explicitly agrees  
    to another refund method that does not require any additional costs. 
12. The right to terminate the purchase and sale agreement is not granted to the consumer in respect of contracts in which the product is a thing that is not manufactured, manufactured in accordance with the specifications of the consumer or intended to meet his individual needs. 
13. The right to terminate the purchase and sale agreement is not granted to the consumer in respect of contracts in which the product is an item that quickly deteriorates or has a short shelf life. 
14. The right to terminate the purchase and sale agreement is not granted to the consumer in respect of contracts in which the product is a product delivered in a sealed package, which, after opening the package, cannot be returned for health or hygiene reasons, if the package was opened after delivery. 

§ 9. Protection of personal data 

1. The personal data of the client / clients is processed by the seller as a personal data controller. 
2. All information related to the processing and protection of personal data is contained in the "Privacy Policy" tab available in the online store. 

§ 10. Final provisions  

1. These rules are effective from 27.10.2024. 
2. Contracts concluded by the seller are concluded in Polish. 
3. The contents of these Terms and Conditions can be saved by printing, saving on a storage medium or downloading at any time from the website of the online store. 
4. The essential provisions of the concluded purchase and sale agreement are preserved, secured, provided and confirmed to the client by sending the client an e-mail confirming the placed order and by attaching the purchase confirmation product to the parcel containing it. The content of the purchase and sale agreement is additionally recorded and fixed in the online store's information system. 
5. The seller informs that using the online store via an Internet browser, including placing an order, as well as making a phone call, may be associated with the need to bear the cost of connecting to the Internet (data transfer fee) or the cost of a phone call in accordance with the tariff package of the service provider that the client uses. 
6. In matters not regulated by these Rules, the broadly applicable provisions of Polish law and other applicable provisions of universally applicable law apply. 
7. In the event of a dispute arising under the purchase and sale agreement, the parties will seek to resolve the dispute amicably. Applicable law  
   Polish law is provided for the settlement of all disputes arising under these Rules. 
8. The Seller reserves the right to change the content of these Terms and Conditions. All orders accepted by the seller for execution prior to the effective date of the new rules are executed based on the rules that were in effect on the day the customer placed the order.